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The 24-Hour
Automated Telephone Information System will help you:
- Allows
you to request your temporary PIN number and have your PIN
reset;
- Find
out whether support payments have been processed;
- Get
general information about Child Support Services;
- Find
out information about: locate services; paternity establishment,
support establishment, enforcement and collection and distribution
of support payments;
- Get
the telephone number of your local child support office.
This
information is available to you 24-hours a day, 7 days a week,
even on holidays.
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To
find out specific payment information on your case,
you will need to provide the following:
- Your
Social Security Number, and
- Your
Personal Identification Number (PIN)
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| A
PIN Number is a special number assigned only to you
to protect the confidentiality of your case. You have
been assigned a temporary PIN. You should have received
this in the mail. |
| Forget
or lose your PIN number? |
| Call
1-800-249-3778 and select option number one
(1) from the main menu to access payment informatioin.
From there you will receive prompts that will
allow you to request your temporary PIN be mailed
to you so that can establish you own confidential
PIN number. |
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| Need
to speak to a Customer Service Representative? |
| Press
"0" anytime during the recording.
Representatives are available 8:30 a.m. to 5:00
p.m., Monday through Friday |
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| Instructions
for Touch-Tone Telephone Users |
- Follow
recorded instructions carefully.
- Press
the number on your telephone matching the
number for the information you want to hear.
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| Instructions
for Rotary-Dial Telephone Users |
Available
8:30 a.m. to 5:00 p.m., Monday through Friday
1. Dial 1-800-249-3778.
2. Remain on the line. After the
automated message ends, a Customer Service Representative
will assist you. |
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To
Receive Payment Information
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Calling
the first time:
The
first time you use your assigned temporary PIN you
must choose a four (4) digit PIN. You may want to
select a PIN that you can remember without having
to write it down. You cannot use your temporary PIN
as your permanent PIN.
Please
note the PIN you establish on the automated telephone
system must be the same PIN you use on the BCSE website
at www.wvdhhr.org/bcse.
The PIN can be set on either system and needs to be
set only once. If you choose to lock your account
on the website, payment information will not be available
to you on the automated telephone system.
- Press
1 from the Main Menu.
- Follow
the recorded instructions.
- Enter
your Social Security Number. The system will verify
your PIN.
- Enter
your temporary PIN number. The system will verify
your PIN.
- You
will be asked to choose a new PIN number. Enter
the number you want as your PIN.
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| Calling
after your New PIN Number is established:
- Press
1 from the Main Menu.
- Follow
the recorded instructions.
- Enter
your Social Security Number. The system will verify
your number.
- Enter
your PIN number (the number you chose as your PIN.)
The system will verify your PIN.
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If you
do not have a touch-tone telephone, you may call toll-free
1-800-249-3778 weekdays between the hours of 8:30 a.m. and
5:00 p.m. One of our Customer Service Representatives will
assist you.
The West
Virginia Department of Health and Human Resources (WVDHHR)
does not discriminate in its employment practices or in its
programs for clientele on the basis of sex, race, color, national
origin, religion, age, political affiliation, sexual orientation
or disability. If you have a disability that prevents you
from visiting your local county office, then please contact
a staff person for help in getting transportation or scheduling
a visit to your home.
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