What is NEW with EBT?
EBT Cards
All old EBT cards will stop working after January 15, 2011.
For detail click here
Please call the EBT Project
Office at (304) 558-4126 or email us at
dhhrwvebt@wv.gov for
additional information or any questions you may have.
Increase in SNAP Benefits
Benefits will increase starting
in April 2009.
For more information please
click here for
English or here
for
Spanish.
Attention Cardholders
who receive Cash Benefits!
Surcharge Free ATM Services are now available
when using your Mountain State Card. For more
information click
HERE.
THE EBT HELPLINE HAS CHANGED! There are now
BALANCE INQUIRY CALL LIMITS:
-
Balance Inquiry Calls are
Limited to FIVE (5) a DAY.
-
The balances for the EBT Accounts
are no longer announced automatically.
-
Clients MUST select a menu option to
hear their EBT Account Balance(s).
-
Clients may still call with unlimited
access to report card lost, stolen or damaged; File a claim or change the PIN.
-
Clients will hear an announcement of
the number of calls the Cardholder has remaining for the Day after they have
selected the correct menu option for hearing their Account Balance(s).
-
Benefits are posted by 8:00 AM with
no further deposits until the next night.
-
For additional information
concerning Benefit Availability, call the Customer Service Center at
1-877-716-1212 or your Worker.
Since these changes have taken place
on the Helpline
Menu selections, please refer to the revised "How to Use the
EBT Helpline"
for more detailed information! EASY
- CONVENIENT
- SAFE
Toll Free EBT Helpline
1-866-545-6502
Cardholders Only
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